FAQ | wilhelmtell

Do I need to keep my piano heater on all the time?

Yes, it is recommended to keep your piano heater on 24/7.
Can I place my piano near a window?

Yes, but there shouldn’t be any direct sunlight on the piano.
How often do I need to tune my piano?

Twice a year tuning is strongly recommended.
Can I engage an outside piano technician?

In order to provide the best service and ensure that your piano is well taken care of and for warranty purposes, we advice our customers to always maintain their pianos with our Wilhelm Tell technicians. For more information, please contact us at 6514 0626. Regular maintenance is the best way to get your piano to perform at its peak.
What can Wilhelm Tell Piano promise you?

5-years warranty Unparalleled performance quality Optimal playability Secure musical investment Renowned craftsmanship
How do I register my Wilhelm Tell piano warranty?

For Wilhelm Tell piano online warranty registration, click here.
How long is my warranty and what does it cover?

We provide 5 years warranty coverage: 1st Year Coverage: Labour and Parts due to manufacturing defects. 2nd Year Onwards Coverage: Parts only due to manufacturing defects.
Where can I buy the Wilhelm Tell pianos?

You can purchase at any of the following outlets or make an order with us, to have the piano delivered to your home, wherever you are, as long as you are still on planet Earth :) Asia Music, Parkway Parade 80 Marine Parade Parkway Parade, #15-01 Singapore 449269 Tel: 6821 1828 Asia Music School, West Coast Plaza 154 West Coast Plaza, #01-61 Singapore 127371 Tel: 6779 5065 Asia Music School, Yishun Central Blk 931 Yishun Central 1 #01-105 Singapore 760931 Tel: 6756 1265
What is the origin of Wilhelm Tell brand?

Wilhelm Tell Pianos date as far back as 1872 when the Burger & Jacobi Piano Factory was established in Switzerland. When Jean-Claude Haefliger, pupil of Josef Prach, took over the factory in 1996, with Hanna Prach, Milan & Miro Tuachmann, they set out to perfect their trade through years of research and development. Henceforth, their ideal range of pianos known as Wilhelm Tell, was born.
Where are the Wilhelm Tell pianos manufactured?

Wilhelm Tell pianos are manufactured in China. All quality check are under the strict supervision of highly trained and qualified Swiss piano makers.
Are Wilhelm Tell pianos exam models?

Yes. All Wilhelm Tell piano models can be used up to Grade 8 and beyond.
Why does my piano sound different from the display model in the store?

Every place has a different acoustic, which depends on many factors, size, flooring, furnishing and etc.